I paid for the app, but I lost the pro features

First of all please note, that we - as app developers - are not responsible for the download, purchase and license activation processes in the different app stores. We just upload our apps there.

You don't need to pay twice as your license is normally valid forever without any time or download limit. All you need to do is to make sure, that you use the same market and the same account as for the initial purchase with your first device. Only then the market will remember you as a real owner of the application and will let you download it again for free to the new or reset devices.

Hint 1: Sometimes it might be necessary to clear the Play Store (or the other app store) cache/data. You can do  it →  Android OS Settings →  Apps/Application ManagerAllGoogle Play StoreClear Cache/Data and then - if necessary - remember to log in again with the right account.

Hint 2: Make sure you activate the license of the correct app: if you bought the license in-app, all you need to do is to download the free app (purple icon with BC/30) and the pro will be automatically unlocked within that app. In some countries, there is also a separate pro app (red icon with BC/30), which is the solution for those users who couldn't use the IAP system. If you have this license, you download the pro app directly.

Please remember, that the license is bound to the account and the app store and it is therefore not possible to transfer it either to the other email or to a different store.


Feedback and Knowledge Base